Dr Zeyad holds a Ph.D. in Quality Management from the University of the West of England, Bristol, UK. He is an EFQM approved assessor, certified Knowledge Manager, and a senior member of the American Society for Quality. Before joining the Executive Council, he was an Assistant Professor and Assistant Dean in the Productivity & Quality Institute, Arab Academy for Science & Technology, Alexandria, Egypt. Dr Zeyad has led hundreds of consultancy projects in Quality, Excellence and Assessment of Excellence Models & Criteria.