In September 1997, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President of the Uae, Prime Minister Ruler of Dubai ordered to establish Dubai Government Excellence program (DGEP), to be the driving force behind the development of Dubai’s government sector. The program has contributed to a radical change in the performance, concepts, practices and management methods applied in the government sector, thanks to the cooperation of government entities and the programme management in applying standards for models of institutional and functional excellence and utilizing them in continuous improvements in their performance and services.