Benchmarking, learning from the experience of others, is a powerful method for breakthrough thinking, innovation, improvement and for delivering exceptional bottom-line results. It is one of the most popular and effective tools used for organisational success. The Global Benchmarking Network (GBN) since 1994 has played a key part in raising the awareness and use of benchmarking worldwide. The GBN comprises of 25 benchmarking centres in 21 countries.