For over 35 years, Dr. Joseph A. DeFeo has been at the forefront of building cultures of excellence through quality management. With a career spanning education, training, consulting and coaching, Dr. DeFeo has dedicated his life’s work to the pursuit of helping organizations across the globe improve the quality of their products, processes, people and profit. As one of the world’s leading experts on the development of effective and efficient quality and operational excellence programs, Dr. DeFeo has worked as a trusted advisor to a multitude of businesses and business leaders – helping them to increase sales, reduce costs and improve their overall customer experience.