Fellow, the Royal Society of Arts (RSA). An award-winning, dynamic and multi-talented academic and practitioner with extensive expertise in Learning, Service Quality and Organisational Development offering 20+ years of experience in implementing, managing and optimising multi-level OD and strategic practices. Demonstrated leadership and success with specialised knowledge and experience managing the unique challenges and needs associated with the complex organisational structure. Successful in designing, developing, and leading PG and UG Courses and implementing and refining the long-term strategy.