Opening and Keynotes
- Welcome to the International Best Practice Competition – Dr Robin Mann, Founder – International Best Practice Competition and Head of Centre for Organisational Excellence Research, New Zealand.
- The Growth of UAE and Business Excellence – Professor Hadi Eltigani, Director, Abu Dhabi International Centre of Excellence (ADICOE) and Abu Dhabi Chamber of Commerce.
- The Rise of Business Excellence and Best Practices – Suresh Lulla, Founder, Qimpro and BestPrax Limited, India








Session 1
- Othman Al Ali, Director of HR & Finance Affairs, Securities & Commodities Authority, UAE
- Manin Kaur, Assistant Director, Organisational Excellence Department, Maritime and Port Authority of Singapore (MPA), Singapore
- Sameer Chougle, Quality Assurance Controller and Fatima Al-Akrabi, Service Delivery Controller, dnata Airport Operations, UAE.
- Dr. Saba Abdul Hameed, Manager Internal Audit (Healthcare Specialist), Aga Khan University Hospital, Pakistan
- Cherin Fattahi, Internal Audit Unit, Securities & Commodities Authority, UAE
- Humaid Al Ansari, Head of Sports Awareness Sec., Dubai Police H.Q., UAE




















Session 2
- Marta Barahona Orpinell, Client Management Coordinator and Cristina Martínez Mourin, Quality Coordinator, Hospital Plató, Spain
- Manal Ali Al-Sairafi, Excellence and Quality Coordinator / Public Health Directorate, Ministry of Health, Bahrain
- Omar Al Shamsi, Director of Command and Control Centre and Khazraj Al Khazraji, Deputy Officer of Command and Control Centre, Dubai Police H.Q., UAE
- Tala Al Ansari, Manager-Business Transformation Projects & Innovation Management, Emirates National Oil Company (ENOC), UAE
- Dr. Majda Naji, Assistant Researcher for Global Education and Education for Sustainable Development, International School for Social and Business Studies (ISSBS), Slovenia.
- Salah Alkhallagi, Director Healthcare Technology Management, King Abdulaziz Medical City – Jeddah, Saudi Arabia
































Session 3
- Dr. Ahmed Bin Subaih, Deputy Director, Smart Services and Dr Mansoor Nasser Alrazooqi, Director, Virtual Applications Development Centre, Dubai Police H.Q., UAE.
- Alpesh Karnik, Vice President, ICICI Prudential Life Insurance Co.Ltd, India
- Waqar Ahmed Mirza, Manager, Engineering Management Department, Aga Khan University Hospital, Pakistan
- Yusliza Mohd Yusop, Vice Principal, Majlis Amanah Rakyat, Malaysia
- Gorka García-Erauzkin, Nephrology Service, Cruces University Hospital, Spain
- Cindy Sim, Assistant Director, General Accounting Department, Maritime and Port Authority of Singapore (MPA), Singapore

























Session 4
- Leila Kuhpaee, Planning Manager & Management Representative, Sehat Industrial and Trading Co., Iran
- Vivek Venugopalan Nair, Vice President, YES Bank Ltd., India
- Him Shobha Luthra, Assistant Vice President – Service Excellence and Pravin V.P, Senior Manager – Quality & Service Excellence, Max Life Insurance Company Limited, India
- Sushanta Tripathy, Senior Vice President & Chief Financial Inclusion Officer, YES Bank Ltd., India




























Session 5
- Robby Thommy, Managing Director and Loganathan Murthy, HSET Head, Al Jazeera International Catering LLC, UAE
- Major Al Mansouri, Director of Strategy & Performance Development Department, Ministry of Interior, UAE
- Nora Farhat, Corporate Performance Management Manager and Alia Al Dhaheri, Corporate Senior Performance Officer, SEHA, UAE
- Cristina Martínez Mourin, Quality Coordinator and Marta Barahona Orpinell, Client Management Coordinator, Hospital Plató, Spain
- Ahmed Samir Elazab, Advisor, Strategy & Organization Development, Securities & Commodities Authority, UAE
- Saeeid Kashanifar, Head of Marketing & Product Development, Eghtesad Novin Leasing Co. Iran































Keynotes 2
- Marc Amblard, Identifying Best Practices Using EFQM’S RADAR, EFQM CEO,
- Dr Mohamed Buheji, The Necessity of Inspiration and Change Management for the Successful Adoption of Best Practices, Founding Editor – Journal of Inspiration Economy, Head of Competitiveness Centre – University of Bahrain.












Finals
- Manin Kaur, Assistant Director, Organisational Excellence Department, Maritime and Port Authority of Singapore (MPA), Singapore
- Marta Barahona Orpinell, Client Management Coordinator and Cristina Martínez Mourin, Quality Coordinator, Hospital Plató, Spain
- Vivek Venugopalan Nair, Vice President, YES Bank Ltd., India
- Robby Thommy, Managing Director and Loganathan Murthy, HSET Head, Al Jazeera International Catering LLC, UAE
- Dr. Ahmed Bin Subaih, Deputy Director, Smart Services and Dr Mansoor Nasser Alrazooqi, Director, Virtual Applications Development Centre, Dubai Police H.Q., UAE.










































































