Dr. H. James Harrington, is an international performance improvement guru. He has authored over 35 books and developed many concepts; Poor Quality Cost, Total Improvement Management and Business Process Improvement. Jim is past President and Chairman of American Society for Quality and the International Academy for Quality, CEO of the Walter L. Hurd Foundation and the Harrington Institute. Jim is also a lifetime Honorary Chairman of the Asian Pacific Quality Organization. He has been given many awards including the Armand V. Feigenbaum Life Achievement Medal in 2012. “Harrington is one of those very rare business leaders who combines outstanding inherent ability, effective management skills, broad technology background, and great effectiveness in producing results,” says Armand V. Feigenbaum, the father of “total quality control.